Privacy Policy

Privacy Policy

Effective Date: December 31, 2023

1. Introduction

This privacy document outlines our practices concerning data collection, usage, storage, sharing, and security. These operations pertain to the personal information we collect from the users of our platform available at livingo.io (the "Website") and our Application (the "App"). We are hereafter referred to as "LIVINGO," "we," "us," or "our," while you, the user, will be addressed as "you" or "the User." This policy extends to services made accessible through the Website or the App (collectively known as the "Services"). Our Services cater to apartment renters, seekers, roommates, and room renters, facilitating interactions. By using, accessing, or visiting the Service, you expressly agree to the collection, storage, usage, and disclosure of your information in accordance with this Privacy Policy.

Should you have any inquiries or concerns regarding this Policy, please reach out to us at contact@livingo.io.

2. Information Collected through the Service

A. Voluntary User Input

When you interact with our departments such as customer service or technical services, we may collect information you voluntarily provide. Additionally, if you opt to receive additional details about the Service, products, and offerings provided by us, you may choose to share your email address. If you decide to become a registered member of the Service, you will need to provide specific information during the registration process. This includes information from your Facebook, LinkedIn, or Instagram public profile, email address, date of birth, and details pertaining to the accommodation you are listing or seeking through the Service. As a registered member, you can also create a user profile, optionally adding information about your gender, state of residence, occupation, and personal interests. Supplying extra information beyond the mandatory requirements during registration is entirely at your discretion. Nevertheless, it enables our community members to better identify each other and enhance interactions within the network.

B. Data Automatically Collected via the Service

We may automatically gather information about you when you use the Service. For instance, when accessing the Service through a computer, we will collect data such as your browser type and version, computer specifications, IP address, and standard web log details. Should you utilize a mobile device to access the Service, it may also be possible to pinpoint your device's location. You retain the ability to control the sharing of your location by adjusting your mobile device's location services settings through your service provider or device manufacturer.

We also employ "cookies" to automatically collect data when you use the Service. Cookies are compact data files residing in your internet browser, allowing websites to recognize your browser during future visits. Information obtained through cookies may encompass:

- Pages you visit within the Service

- Date and time of your visits

- Duration of your Service usage

- The Internet Protocol (IP) address connecting your computer to the internet

- Details concerning your computer and connection, including browser type, version, operating system, and platform.

3. Data Controller

Personal data submitted during the User registration process, along with data collected during Service usage or obtained through the Website and/or the App, will be processed under the oversight of the data officer contact: livingo.dev@gmail.com. This Policy regulates personal data processing. Terminology in this Policy conforms to the definitions set in the Terms and Conditions of Use, unless explicitly defined in this Privacy Policy.

Usage of Data

The information collected through the Service serves multiple purposes. It aids us in gaining a deeper understanding of how the Service is being used, as well as the utilization patterns of our products and services. This insight is crucial for enhancing your experience and improving the Service. The information may also be used for communication purposes, including responding to your inquiries and requests. Registered members may receive product and service-related emails, which they can opt out of by following instructions in the emails.

4. Purpose of Data Processing

At Livingo Ltd., we engage with your personal data in the context of the Services made available through the Website and/or the App for the following intentions:

a) Managing User Registration and Contractual Relationships:

We handle data to administer User registration, oversee the control of contractual relationships, and ensure compliance with our Terms and Conditions of Use. This involves information categories like access data, registration data, name, address, date of birth, username, and password. We utilize this information for user validation, account creation, Service delivery, and customer communication as part of the contractual relationship. Additional contact data such as phone and email is used for customer contact and, when applicable, for advertising purposes. We also process supplementary contact particulars like profession/professional sector and identification data to confirm the user's identity and prevent fraud. Transaction details, billing information, and delivery addresses are processed for payment facilitation and contract execution. Payment information (partial credit card data) is employed for user account registration, transaction management, and fraud deterrence. Data related to user communications, website and App usage, as well as technical and device-related data (IP address, device fingerprint/ID, web and tracking data), are employed to create a secure and reliable environment, combat fraud, misuse, settle disputes, and comply with legal obligations. Geolocation data (latitude, longitude) empowers us to showcase nearby properties and offer location-based recommendations. Voice and data collected during calls with Livingo or videocalls within the platform contribute to quality enhancement and adherence to operational procedures.

b) Responding to User Queries:

We process data to address user inquiries regarding the App, Website, or the Services.

c) Legal and Regulatory Compliance:

We process data in response to law enforcement requests and to comply with applicable laws, court orders, and governmental regulations.

d) Business Objectives:

Additional processing is performed to meet business aims stipulated during the collection of personal data or as specified in applicable data privacy laws.

Moreover, with the User's explicit permission, we leverage their data for the subsequent supplementary intentions:

a) Profile Enhancement and Fraud Deterrence:

We assess user profiles to gain a better understanding of preferences, enhance Website and App usage, prevent fraud, and enhance service quality.

b) Advertising and Commercial Information:

Upon request, we may send advertising or commercial information about Livingo's products and services to Users electronically, with their consent.

c) Image and Voice Processing:

Permission enables us to process user images and voices for identification before other users and to ascertain videocall eligibility.

d) Competitions and Promotions:

User participation in contests and specific promotions is facilitated through data processing.

Livingo also processes personal data to fulfill legal obligations in alignment with tax and anti-money laundering regulations.

Legitimate Interest for Data Processing

The legal foundation for data processing is established by the performance of the Terms and Conditions of Use of the Services, which is indispensable for Website and App utilization and the provision of Services. Additional purposes are validated by User consent, which can be retracted at any time without impacting Service provision. Compliance with Livingo's obligations is founded on applicable law.

Data Retention

Livingo retains personal data for the duration of a User's registration or usage of the Website and/or the App. Following termination of the contractual relationship, data is securely stored, as required by legal obligations, to address any associated liabilities. In some cases, personal data is retained longer to comply with legal obligations, dispute resolution, fee collection, or as allowed or required by applicable laws.

Data Recipients

Livingo may share personal data when required by law, to protect its rights and interests, or for services contracted by Users. It may also be accessed by third-party service providers, as detailed below:

- Data and services hosted on Amazon Web Services (“AWS”) and Google Cloud Platform.

- Third-party providers like Mixpanel, Adjust, Google Analytics, Firebase, Sendgrid, Nexmo, Stripe, Google reCAPTCHA, and Google Analytics 4.

• Service providers involved in processing payments through our platform.

Your Rights as a Data Subject

Data Access: You retain the right to confirm whether your personal data is under processing and to access the specific personal data that is being handled.

Data Rectification: You can seek corrections for inaccurate personal data and completion of incomplete information.

Data Erasure: You have the right to request the deletion of your personal data, especially when it is no longer necessary for the original purposes of collection.

Data Opposition: You can request that your personal data not be processed, and we will halt processing, except in cases where legitimate reasons override or for the purpose of exercising or defending legal claims.

Data Processing Restriction: In certain situations, you may request data processing restrictions:

- While the accuracy of your data is being verified.

- In cases of unlawful processing, when you object to data deletion, requesting limited use.

- When your data is no longer processed but needed for the exercise or defense of legal claims.

- If you object to data processing for public interest or legitimate interests, pending the verification of legitimate grounds.

Contact Details

To exercise your rights, please send an email to contact@livingo.io, specifying the right you wish to exercise, or contact us by phone at +65 93904430.

5. Sharing Information with Third Parties

We do not provide user information collected through the Service to third parties for their independent marketing endeavors. In the event that Livingo plans to share your data with third parties for marketing purposes, we will inform you and offer the option to actively participate in these third-party marketing communications. However, Livingo does share your information with third parties under specific conditions, as detailed below:

A. Employees, Processors, and Service Providers: Information may be disclosed to employees, contractors, affiliates, distributors, dealers, vendors, and suppliers ("Service Providers") who support us by providing specific services, including Service operation, data analysis, and marketing or consulting services. These Service Providers only access the necessary information to carry out their designated functions on our behalf.

B. Fellow Service Members: Registered member information, including first name, photo, age, gender, city, state, and occupation, is visible to both unregistered and registered Service members. Additional profile information is exclusively viewable by registered members. Notably, payment details, subscription information, and private mailbox content remain confidential and are not accessible or viewable by other users.

C. Third-Party Networks: Accommodation listings posted on the Service may be shared through third-party websites with which we have established relationships. By posting an accommodation on the Service, you are granting consent for the listing to appear on these third-party websites.

D. Legal Compliance and Protection of Rights: We may disclose your data to government authorities or third parties when required by law, in response to a subpoena or court order, or when we reasonably believe it is necessary to safeguard against fraud, protect our property or the rights of users, third parties, or the public at large.

E. Business Transfers and Bankruptcy: In the event of mergers, acquisitions, bankruptcy, or asset sales, user information may be transferred to third parties. We retain the right, as part of such transactions, to transfer or assign your information and other data collected from Service users to third parties. This transfer will be subject to the terms of this Privacy Policy, except when ordered otherwise by a court.

F. Aggregate Data: We may share information related to Service users on an anonymous, aggregate basis, which does not identify individuals. However, in some instances, third parties may have the means to link this aggregate information to you personally.

G. Affiliated Entities: Some or all of your information may be shared with our subsidiaries, corporate affiliates, joint venture partners, or other entities under common control. We enforce compliance with this Privacy Policy concerning their 

use of your data.

6. Note for Children Under Age 13

The Service is not intended for children under the age of 13, and we do not knowingly collect or distribute personal information from or about children under 13.

7. Security

We employ reasonable security measures to safeguard against data loss, misuse, and alteration. While we strive to ensure security, no data transmission over the Internet is entirely foolproof.

8. Amendments to Privacy Policy

Changes to this Privacy Policy will be communicated by posting the updated terms on the Service at least 30 days before they become effective.

9. Use Outside Your Country

The Service is directed at users in Singapore. By using the Service, you consent to the transfer, processing, and storage of your information on servers located in Singapore.

10. Managing and Updating your Information

Registered members can manage their information by logging in to their account. Termination of your account is also possible. You may request data deletion by contacting us at contact@livingo.io.

Users can update the information maintained by Livingo through the account settings. To ensure the proper provision of Services, Users must keep their information accurate and regularly review the information they provide. You can opt out of marketing emails and communications at any time by adjusting your communication preferences in your account settings or contacting us at contact@livingo.io. This will not affect essential Service-related communications necessary to fulfill the contractual relationship.

11. Contact

Feel free to reach out to us at contact@livingo.io for any inquiries about this Privacy Policy.