隐私政策
生效日期：2023年12月31日
1. 引言
本隐私文件概述了我们在数据收集、使用、存储、共享和安全方面的实践。这些操作涉及我们从平台用户（通过网站livingo.io（以下简称“网站”）和我们的应用程序（以下简称“应用”））收集的个人信息。在下文中，我们称为“LIVINGO”、“我们”、“我方”或“我们的”，而您作为用户将被称为“您”或“用户”。本政策适用于通过网站或应用提供的服务（统称为“服务”）。我们的服务面向公寓租户、求租者、室友和房间租户，旨在促进互动。通过使用、访问或浏览服务，您明确同意根据本隐私政策对您的信息进行收集、存储、使用和披露。
如对本政策有任何疑问或疑虑，请通过contact@livingo.io联系我们。
2. 通过服务收集的信息
A. 用户自愿提供的信息
当您与我们的客户服务或技术支持等部门互动时，我们可能会收集您自愿提供的信息。此外，如果您选择接收关于服务、产品和我们提供的其他信息的更多详情，您可以选择分享您的电子邮件地址。如果您决定成为服务的注册会员，您需要在注册过程中提供特定信息，包括来自Facebook、LinkedIn或Instagram公开个人资料的信息、电子邮件地址、出生日期，以及通过服务列出或寻找住宿的相关信息。作为注册会员，您还可以创建用户个人资料，并选择性地添加关于您的性别、居住地、职业和个人兴趣的信息。在注册过程中提供超出必填要求的额外信息完全由您自行决定。然而，这有助于社区成员更好地识别彼此并增强网络内的互动。
B. 通过服务自动收集的数据
当您使用服务时，我们可能会自动收集关于您的信息。例如，当通过计算机访问服务时，我们将收集诸如浏览器类型和版本、计算机规格、IP地址和标准网络日志详情等数据。如果您通过移动设备访问服务，还可能定位到您的设备位置。您可以通过服务提供商或设备制造商的移动设备位置服务设置来控制位置信息的共享。
使用的SDK：
百度地图 SDK （com.baidu.location）：
收集的信息：位置信息（包括GPS定位、基站定位、Wi-Fi定位等）。
使用目的：为您提供地图显示、位置定位、附近服务推荐等功能。
信息共享：百度地图可能会将您的位置信息用于其自身的服务和产品改进。
高德地图 SDK （com.amap.api）：
收集的信息：位置信息（包括GPS定位、基站定位、Wi-Fi定位等）
使用目的：为您提供地图展示、位置定位、周边服务推荐等功能。
信息共享：高德地图可能会将您的位置信息用于其自身的服务和产品优化。
我们还使用“cookies”在您使用服务时自动收集数据。Cookies是存储在您的互联网浏览器中的小型数据文件，使网站在未来访问时能够识别您的浏览器。通过cookies获取的信息可能包括：
- 您在服务中访问的页面
- 访问的日期和时间
- 使用服务的时长
- 将您的计算机连接到互联网的IP地址
- 关于您的计算机和连接的信息，包括浏览器类型、版本、操作系统和平台。
3. 数据控制者
用户注册过程中提交的个人数据，以及通过服务使用或通过网站和/或应用收集的数据，将在数据官员contact@livingo.io的监督下进行处理。本政策规范个人数据处理。除非本隐私政策中明确定义，否则本政策中的术语符合《使用条款和条件》中的定义。
4. 数据用途
通过服务收集的信息用于多种目的。它帮助我们更深入地了解服务的使用方式，以及我们的产品和服务的利用模式。这些洞察对于提升您的体验和改进服务至关重要。这些信息还可用于沟通目的，包括回应您的询问和请求。注册会员可能会收到与产品和服务相关的电子邮件，他们可以通过邮件中的指示选择退出。
5. 数据处理目的
在 深圳市海中天实业有限公司，我们根据通过网站和/或应用提供的服务，出于以下意图处理您的个人数据：
a) 管理用户注册和合同关系：
我们处理数据以管理用户注册、监督合同关系并确保遵守我们的《使用条款和条件》。这涉及诸如访问数据、注册数据、姓名、地址、出生日期、用户名和密码等信息类别。我们利用这些信息进行用户验证、账户创建、服务交付和作为合同关系一部分的客户沟通。额外的联系数据（如电话和电子邮件）用于客户联系，并在适用时用于广告目的。我们还处理补充联系详情（如职业/专业领域和身份数据）以确认用户身份并防止欺诈。交易详情、账单信息和交付地址用于支付便利和合同执行。支付信息（部分信用卡数据）用于用户账户注册、交易管理和欺诈防范。与用户通信、网站和应用使用相关的数据，以及技术和设备相关数据（IP地址、设备指纹/ID、网络和跟踪数据），用于创建安全可靠的环境、打击欺诈和滥用、解决争议并遵守法律义务。地理位置数据（纬度、经度）使我们能够展示附近的房产并提供基于位置的推荐。与Livingo通话或平台内视频通话期间收集的语音和数据有助于质量提升和遵守操作程序。
b) 回应用户查询：
我们处理数据以回应用户关于应用、网站或服务的查询。
c) 法律和法规遵从：
我们处理数据以响应执法请求并遵守适用的法律、法院命令和政府法规。
d) 商业目标：
额外的处理用于实现收集个人数据时规定的商业目标或适用数据隐私法律中指定的目标。
此外，在用户明确许可的情况下，我们利用其数据实现以下补充目的：
a) 个人资料增强和欺诈防范：
我们评估用户资料以更好地了解偏好、提升网站和应用使用、防止欺诈并提高服务质量。
b) 广告和商业信息：
根据请求，我们可能会在用户同意的情况下，以电子方式向用户发送关于Livingo产品和服务的广告或商业信息。
c) 图像和语音处理：
许可使我们能够处理用户图像和语音以在其他用户面前进行识别，并确定视频通话资格。
d) 竞赛和促销：
通过数据处理，促进用户参与竞赛和特定促销活动。
Livingo还处理个人数据以履行与税务和反洗钱法规相关的法律义务。
6. 数据处理的合法利益
数据处理的法律基础是履行《服务使用条款和条件》，这对于网站和应用的使用以及服务提供是必不可少的。其他目的通过用户同意验证，用户可以随时撤回同意而不影响服务提供。Livingo的义务履行基于适用法律。
7. 数据保留
Livingo在用户注册或使用网站和/或应用期间保留个人数据。合同关系终止后，数据将安全存储，以履行法律义务并解决任何相关责任。在某些情况下，个人数据会保留更长时间以遵守法律义务、解决争议、收取费用，或根据适用法律允许或要求。
8. 数据接收者
Livingo可能会在法律要求时共享个人数据，以保护其权利和利益，或为用户签订的服务。第三方服务提供商也可能访问这些数据，详情如下：
- 数据和服务托管在亚马逊网络服务（“AWS”）和谷歌云平台上。
- 第三方提供商如Mixpanel、Adjust、Google Analytics、Firebase、Sendgrid、Nexmo、Stripe、Google reCAPTCHA和Google Analytics 4。
参与通过我们平台处理支付的服务提供商。
9. 您作为数据主体的权利
数据访问：您有权确认您的个人数据是否正在处理中，并访问正在处理的特定个人数据。
数据更正：您可以要求更正不准确的个人数据并补充不完整的信息。
数据删除：您有权要求删除您的个人数据，尤其是在数据不再是最初收集目的所必需的情况下。
数据反对：您可以要求不处理您的个人数据，我们将停止处理，除非有合法理由优先或出于行使或辩护法律索赔的目的。
数据处理限制：在某些情况下，您可以要求限制数据处理：
- 在验证数据准确性期间。
- 在非法处理的情况下，当您反对数据删除时，要求限制使用。
- 当您的数据不再被处理但需要用于行使或辩护法律索赔时。
- 如果您反对出于公共利益或合法利益的数据处理，等待验证合法理由。
联系方式
要行使您的权利，请发送电子邮件至contact@livingo.io，注明您希望行使的权利，或通过电话+65 93904430联系我们。
10. 与第三方共享信息
我们不会将用户通过服务收集的信息提供给第三方用于其独立的营销活动。如果Livingo计划与第三方共享您的数据用于营销目的，我们将通知您并提供选择是否参与这些第三方营销通信的选项。然而，Livingo在特定条件下会共享您的信息，详情如下：
A. 员工、处理者和服务提供商：信息可能会披露给员工、承包商、附属公司、分销商、经销商、供应商和供应商（“服务提供商”），他们通过提供特定服务（包括服务运营、数据分析和营销或咨询服务）来支持我们。这些服务提供商仅访问必要信息以执行其指定的功能。
B. 其他服务成员：注册会员的信息，包括名字、照片、年龄、性别、城市、州和职业，对未注册和已注册的服务成员均可见。额外的个人资料信息仅对注册会员可见。值得注意的是，支付详情、订阅信息和私人邮箱内容保密，其他用户无法访问或查看。
C. 第三方网络：在服务上发布的住宿列表可能会通过我们已建立关系的第三方网站共享。通过在服务上发布住宿，您即同意该列表出现在这些第三方网站上。
D. 法律合规和权利保护：我们可能会在法律要求时向政府当局或第三方披露您的数据，以响应传票或法院命令，或当我们合理认为有必要防止欺诈、保护我们的财产或用户、第三方或公众的权利时。
E. 业务转让和破产：在合并、收购、破产或资产出售的情况下，用户信息可能会转移给第三方。作为此类交易的一部分，我们保留将您的信息和其他从服务用户收集的数据转移或分配给第三方的权利。此转移将受本隐私政策的条款约束，除非法院另有命令。
F. 汇总数据：我们可能会以匿名、汇总的方式共享与服务用户相关的信息，这些信息不会识别个人身份。然而，在某些情况下，第三方可能有办法将此汇总信息与您个人关联起来。
G. 关联实体：我们可能会与我们的子公司、公司关联公司、合资伙伴或其他共同控制的实体共享您的部分或全部信息。我们强制要求他们遵守本隐私政策关于使用您的数据的规定。
11. 13岁以下儿童注意事项
本服务不适用于13岁以下的儿童，我们不会有意收集或分发来自或关于13岁以下儿童的个人信息。
12. 安全
我们采取合理的安全措施以防止数据丢失、滥用和篡改。尽管我们努力确保安全，但互联网上的数据传输并非完全无懈可击。
13. 隐私政策的修订
本隐私政策的变更将通过至少在生效前30天在服务上发布更新条款的方式进行通知。
14. 在您所在国家以外的使用
本服务面向新加坡的用户。通过使用本服务，您同意将您的信息传输、处理并存储在新加坡的服务器上。
15. 管理和更新您的信息
注册会员可以通过登录其账户管理其信息。也可以终止您的账户。您可以通过contact@livingo.io联系我们请求删除数据。
用户可以通过账户设置更新Livingo维护的信息。为确保服务的正常提供，用户必须保持其信息准确并定期审查其提供的信息。您可以随时通过调整账户设置中的通信偏好或通过 contact@livingo.io 联系我们，选择退出营销电子邮件和通信。这不会影响履行合同关系所必需的基本服务相关通信。
16. 账户注销
账户删除详情
本节根据您的隐私权利，提供关于删除账户的具体详情：
1. 如何删除您的账户
您可以通过在Livingo应用中按照以下步骤请求删除账户：
导航至个人资料 → 删除账户。
确认删除请求。
2. 删除后的情况
成功发起账户删除后，您的所有个人信息和相关数据将在三个月内从我们的服务器中永久删除，除非需要保留数据以遵守法律或法规义务。某些匿名数据可能会保留用于统计或运营目的，但不会与您的身份关联。
3. 数据保留和存储
3.1 存储位置
通过Livingo应用收集的个人信息存储在中华人民共和国境内。
3.2 保留期限
数据仅保留为实现收集目的或法律要求所必需的期限。例如：
匿名标识符、位置数据和识别结果存储三个月用于机器学习。
上传到第三方服务器的语音相关数据存储三个月。
有关其他数据处理场景或服务的详细条款，请参阅完整的隐私政策。
17. 联系方式
如有关于本隐私政策的任何疑问，请随时通过contact@livingo.io联系我们。
____________________________________________________________________________
Privacy Policy
Effective Date: December 31, 2023
1. Introduction
This privacy document outlines our practices concerning data collection, usage, storage, sharing, and security. These operations pertain to the personal information we collect from the users of our platform available at livingo.io (the "Website") and our Application (the "App"). We are hereafter referred to as "LIVINGO," "we," "us," or "our," while you, the user, will be addressed as "you" or "the User." This policy extends to services made accessible through the Website or the App (collectively known as the "Services"). Our Services cater to apartment renters, seekers, roommates, and room renters, facilitating interactions. By using, accessing, or visiting the Service, you expressly agree to the collection, storage, usage, and disclosure of your information in accordance with this Privacy Policy.
Should you have any inquiries or concerns regarding this Policy, please reach out to us at contact@livingo.io.
2. Information Collected through the Service
A. Voluntary User Input
When you interact with our departments such as customer service or technical services, we may collect information you voluntarily provide. Additionally, if you opt to receive additional details about the Service, products, and offerings provided by us, you may choose to share your email address. If you decide to become a registered member of the Service, you will need to provide specific information during the registration process. This includes information from your Facebook, LinkedIn, or Instagram public profile, email address, date of birth, and details pertaining to the accommodation you are listing or seeking through the Service. As a registered member, you can also create a user profile, optionally adding information about your gender, state of residence, occupation, and personal interests. Supplying extra information beyond the mandatory requirements during registration is entirely at your discretion. Nevertheless, it enables our community members to better identify each other and enhance interactions within the network.
B. Data Automatically Collected via the Service
We may automatically gather information about you when you use the Service. For instance, when accessing the Service through a computer, we will collect data such as your browser type and version, computer specifications, IP address, and standard web log details. Should you utilize a mobile device to access the Service, it may also be possible to pinpoint your device's location. You retain the ability to control the sharing of your location by adjusting your mobile device's location services settings through your service provider or device manufacturer.
We also employ "cookies" to automatically collect data when you use the Service. Cookies are compact data files residing in your internet browser, allowing websites to recognize your browser during future visits. Information obtained through cookies may encompass:
- Pages you visit within the Service
- Date and time of your visits
- Duration of your Service usage
- The Internet Protocol (IP) address connecting your computer to the internet
- Details concerning your computer and connection, including browser type, version, operating system, and platform.
3. Data Controller
Personal data submitted during the User registration process, along with data collected during Service usage or obtained through the Website and/or the App, will be processed under the oversight of the data officer contact: contact@livingo.io. This Policy regulates personal data processing. Terminology in this Policy conforms to the definitions set in the Terms and Conditions of Use, unless explicitly defined in this Privacy Policy.
4. Usage of Data
The information collected through the Service serves multiple purposes. It aids us in gaining a deeper understanding of how the Service is being used, as well as the utilization patterns of our products and services. This insight is crucial for enhancing your experience and improving the Service. The information may also be used for communication purposes, including responding to your inquiries and requests. Registered members may receive product and service-related emails, which they can opt out of by following instructions in the emails.
5. Purpose of Data Processing
In our company, we engage with your personal data in the context of the Services made available through the Website and/or the App for the following intentions:
a) Managing User Registration and Contractual Relationships:
We handle data to administer User registration, oversee the control of contractual relationships, and ensure compliance with our Terms and Conditions of Use. This involves information categories like access data, registration data, name, address, date of birth, username, and password. We utilize this information for user validation, account creation, Service delivery, and customer communication as part of the contractual relationship. Additional contact data such as phone and email is used for customer contact and, when applicable, for advertising purposes. We also process supplementary contact particulars like profession/professional sector and identification data to confirm the user's identity and prevent fraud. Transaction details, billing information, and delivery addresses are processed for payment facilitation and contract execution. Payment information (partial credit card data) is employed for user account registration, transaction management, and fraud deterrence. Data related to user communications, website and App usage, as well as technical and device-related data (IP address, device fingerprint/ID, web and tracking data), are employed to create a secure and reliable environment, combat fraud, misuse, settle disputes, and comply with legal obligations. Geolocation data (latitude, longitude) empowers us to showcase nearby properties and offer location-based recommendations. Voice and data collected during calls with Livingo or videocalls within the platform contribute to quality enhancement and adherence to operational procedures.
b) Responding to User Queries:
We process data to address user inquiries regarding the App, Website, or the Services.
c) Legal and Regulatory Compliance:
We process data in response to law enforcement requests and to comply with applicable laws, court orders, and governmental regulations.
d) Business Objectives:
Additional processing is performed to meet business aims stipulated during the collection of personal data or as specified in applicable data privacy laws.
Moreover, with the User's explicit permission, we leverage their data for the subsequent supplementary intentions:
a) Profile Enhancement and Fraud Deterrence:
We assess user profiles to gain a better understanding of preferences, enhance Website and App usage, prevent fraud, and enhance service quality.
b) Advertising and Commercial Information:
Upon request, we may send advertising or commercial information about Livingo's products and services to Users electronically, with their consent.
c) Image and Voice Processing:
Permission enables us to process user images and voices for identification before other users and to ascertain videocall eligibility.
d) Competitions and Promotions:
User participation in contests and specific promotions is facilitated through data processing.
Livingo also processes personal data to fulfill legal obligations in alignment with tax and anti-money laundering regulations.
6. Legitimate Interest for Data Processing
The legal foundation for data processing is established by the performance of the Terms and Conditions of Use of the Services, which is indispensable for Website and App utilization and the provision of Services. Additional purposes are validated by User consent, which can be retracted at any time without impacting Service provision. Compliance with Livingo's obligations is founded on applicable law.
7. Data Retention
Livingo retains personal data for the duration of a User's registration or usage of the Website and/or the App. Following termination of the contractual relationship, data is securely stored, as required by legal obligations, to address any associated liabilities. In some cases, personal data is retained longer to comply with legal obligations, dispute resolution, fee collection, or as allowed or required by applicable laws.
8. Data Recipients
Livingo may share personal data when required by law, to protect its rights and interests, or for services contracted by Users. It may also be accessed by third-party service providers, as detailed below:
- Data and services hosted on Amazon Web Services (“AWS”) and Google Cloud Platform.
- Third-party providers like Mixpanel, Adjust, Google Analytics, Firebase, Sendgrid, Nexmo, Stripe, Google reCAPTCHA, and Google Analytics 4.
9. Your Rights as a Data Subject
Data Access: You retain the right to confirm whether your personal data is under processing and to access the specific personal data that is being handled.
Data Rectification: You can seek corrections for inaccurate personal data and completion of incomplete information.
Data Erasure: You have the right to request the deletion of your personal data, especially when it is no longer necessary for the original purposes of collection.
Data Opposition: You can request that your personal data not be processed, and we will halt processing, except in cases where legitimate reasons override or for the purpose of exercising or defending legal claims.
Data Processing Restriction: In certain situations, you may request data processing restrictions:
- While the accuracy of your data is being verified.
- In cases of unlawful processing, when you object to data deletion, requesting limited use.
- When your data is no longer processed but needed for the exercise or defense of legal claims.
- If you object to data processing for public interest or legitimate interests, pending the verification of legitimate grounds.
Contact Details
To exercise your rights, please send an email to contact@livingo.io, specifying the right you wish to exercise, or contact us by phone at +65 93904430.
10. Sharing Information with Third Parties
We do not provide user information collected through the Service to third parties for their independent marketing endeavors. In the event that Livingo plans to share your data with third parties for marketing purposes, we will inform you and offer the option to actively participate in these third-party marketing communications. However, Livingo does share your information with third parties under specific conditions, as detailed below:
A. Employees, Processors, and Service Providers: Information may be disclosed to employees, contractors, affiliates, distributors, dealers, vendors, and suppliers ("Service Providers") who support us by providing specific services, including Service operation, data analysis, and marketing or consulting services. These Service Providers only access the necessary information to carry out their designated functions on our behalf.
B. Fellow Service Members: Registered member information, including first name, photo, age, gender, city, state, and occupation, is visible to both unregistered and registered Service members. Additional profile information is exclusively viewable by registered members. Notably, payment details, subscription information, and private mailbox content remain confidential and are not accessible or viewable by other users.
C. Third-Party Networks: Accommodation listings posted on the Service may be shared through third-party websites with which we have established relationships. By posting an accommodation on the Service, you are granting consent for the listing to appear on these third-party websites.
D. Legal Compliance and Protection of Rights: We may disclose your data to government authorities or third parties when required by law, in response to a subpoena or court order, or when we reasonably believe it is necessary to safeguard against fraud, protect our property or the rights of users, third parties, or the public at large.
E. Business Transfers and Bankruptcy: In the event of mergers, acquisitions, bankruptcy, or asset sales, user information may be transferred to third parties. We retain the right, as part of such transactions, to transfer or assign your information and other data collected from Service users to third parties. This transfer will be subject to the terms of this Privacy Policy, except when ordered otherwise by a court.
F. Aggregate Data: We may share information related to Service users on an anonymous, aggregate basis, which does not identify individuals. However, in some instances, third parties may have the means to link this aggregate information to you personally.
G. Affiliated Entities: Some or all of your information may be shared with our subsidiaries, corporate affiliates, joint venture partners, or other entities under common control. We enforce compliance with this Privacy Policy concerning their
use of your data.
11. Note for Children Under Age 13
The Service is not intended for children under the age of 13, and we do not knowingly collect or distribute personal information from or about children under 13.
12. Security
We employ reasonable security measures to safeguard against data loss, misuse, and alteration. While we strive to ensure security, no data transmission over the Internet is entirely foolproof.
13. Amendments to Privacy Policy
Changes to this Privacy Policy will be communicated by posting the updated terms on the Service at least 30 days before they become effective.
14. Use Outside Your Country
The Service is directed at users in Singapore. By using the Service, you consent to the transfer, processing, and storage of your information on servers located in Singapore.
15. Managing and Updating your Information
Registered members can manage their information by logging in to their account. Termination of your account is also possible. You may request data deletion by contacting us at contact@livingo.io.
Users can update the information maintained by Livingo through the account settings. To ensure the proper provision of Services, Users must keep their information accurate and regularly review the information they provide. You can opt out of marketing emails and communications at any time by adjusting your communication preferences in your account settings or contacting us at contact@livingo.io. This will not affect essential Service-related communications necessary to fulfill the contractual relationship.
16. Account Cancellation
Account Deletion Details
This section provides specific details regarding the deletion of your account, in line with your privacy rights:
1. How to Delete Your Account
You can request account deletion by following these steps within the Livingo App:
2. What Happens After Deletion
Upon successfully initiating the account deletion, all your personal information and related data will be permanently removed from our servers for three months, except for data required to comply with legal or regulatory obligations. Certain anonymized data may be retained for statistical or operational purposes but will not be associated with your identity.
3. Data Retention and Storage
3.1 Storage Location
Personal information collected through the Livingo App is stored within the People's Republic of China.
3.2 Retention Period
Data is retained only for the duration necessary to fulfill the collection purposes or as required by law. For example:
For detailed terms on additional data handling scenarios or services, please refer to the full Privacy Policy.
17. Contact
Feel free to reach out to us at contact@livingo.io for any inquiries about this Privacy Policy.
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